Typically, auto transport companies give you a 3-day window for pick-up and not an exact date. And while it may be inconvenient for you, it helps to keep the cost of shipping vehicles lower.

Why Do Flexible Pick-Up Dates Keep the Cost of Auto Transport Down?
Auto transporters are on the road almost constantly to make use of a very expensive asset — the truck. The more an auto hauler can work a truck, the more cheaply they can afford to transport vehicles. Therefore, with trucks running so much of the time, anything that delays them, such as a paperwork problem at pick-up, a late customer, a flat tire, or long weigh station lines, can have an impact on your exact pick-up and delivery time.

That is why you should be skeptical of any auto transport company that can give you an exact pick-up time. Most will give you a 3-day window for pick-up and should inform of you of any possible delays ahead of time.

Get Any Guarantees in Writing
If you are promised an exact pick-up date, be sure to get it in writing and include any remedy if the pick-up is not performed on the specified date. Possible remedies could include a discount, no fee for cancellation, or rental car reimbursement. Once your car is picked up, your auto transport company should be able to give you with a fairly accurate date for delivery.

If it is critical that you have an exact date for pick-up, discuss with your auto transport company the option of dropping off your vehicle at a terminal, which typically involves an additional charge. A terminal stores your vehicle until your auto hauler picks it up.

Posted on January 25th, 2011 under Auto Transport, Auto Transport Questions